Privacy Policy

1. Introduction

INA GAROW General Trading L.L.C-FZ ("INA GAROW", "we", "us" or "our") is a company registered in the Meydan Free Zone, Dubai, United Arab Emirates. We are committed to protecting the privacy and security of the personal data we collect through our website www.inagarowtrading.com (the "Site") and through our business operations.

This Privacy Policy explains what information we collect, how we use it, who we share it with and the choices available to you. By using this Site or submitting information to us, you acknowledge that you have read and understood this policy.

2. Information We Collect

2.1 Information You Provide

We collect personal data that you voluntarily provide when you interact with us, including:

• Contact forms: name, email address, phone number, subject and message content submitted via the Contact page.
• Quote requests: name, company name, country, email, phone, product requirements, specification details, destination, preferred incoterms, delivery window, payment preference, and any uploaded specification documents.
• Supplier registration: company legal name, website, registered address, contact details, product categories, specifications, capacity information, certifications and uploaded company documents.
• Email correspondence: any information you provide when you contact us directly via email at info@inagarowtrading.com.

2.2 Information Collected Automatically

When you visit the Site, we may automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type, version and operating system
• Pages visited, time spent on pages and referring URLs
• Device type and screen resolution

This information is collected through cookies and similar technologies. See Section 7 (Cookies) below for more detail.

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• Responding to enquiries: to process and respond to your contact form submissions, quote requests and supplier registration applications.
• Commercial operations: to evaluate supplier profiles, prepare quotations, coordinate procurement and manage trade transactions.
• Communication: to send you information related to your enquiry or our ongoing commercial relationship, including updates on orders, shipments and market developments where you have expressed interest.
• Site improvement: to analyse how visitors use the Site and to improve its content, functionality and user experience.
• Legal compliance: to comply with applicable laws, regulations and legal processes, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements applicable to international trade.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: where you have given clear consent for us to process your data for a specific purpose (e.g. submitting a contact form or supplier registration with the consent checkbox).
• Contractual necessity: where processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract.
• Legitimate interest: where processing is necessary for our legitimate business interests, such as improving the Site, understanding our market and managing commercial relationships, provided these interests are not overridden by your rights.
• Legal obligation: where processing is necessary to comply with applicable laws and regulations, including UAE commercial law, KYC/AML regulations and free zone authority requirements.

5. Data Sharing and Disclosure

We do not sell, rent or trade your personal data to third parties. We may share your information in the following limited circumstances:

• Service providers: with trusted third-party service providers who assist in operating the Site, processing enquiries or facilitating trade operations (e.g. web hosting, email services, logistics partners). These providers are contractually required to protect your data and use it only for the purposes we specify.
• Trade partners: where you submit a quote request or supplier registration, relevant commercial details may be shared with verified suppliers, buyers, shipping agents or inspection companies as necessary to progress your enquiry or transaction.
• Legal requirements: where disclosure is required by applicable law, regulation, court order or governmental authority, including UAE federal law and free zone regulations.
• Business transfers: in the event of a merger, acquisition or sale of business assets, your data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Contact form submissions: retained for up to 24 months from the date of submission, unless an ongoing commercial relationship is established.
• Quote requests and supplier registrations: retained for the duration of any commercial relationship and for a minimum of 5 years thereafter to comply with UAE commercial record-keeping requirements.
• Technical data (analytics): retained in aggregated, anonymised form and not linked to identifiable individuals.

7. Cookies

The Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit the Site.

• Essential cookies: required for the Site to function correctly (e.g. session management). These cannot be disabled.
• Analytics cookies: used to understand how visitors interact with the Site (e.g. pages visited, time spent). We use this data in aggregate to improve the Site. These cookies are only placed with your consent.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain Site functionality.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include encrypted data transmission (SSL/TLS), access controls and secure hosting environments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

As an international trading company based in the UAE, your data may be transferred to and processed in countries other than your country of residence, including countries that may not provide the same level of data protection. Where such transfers occur, we take appropriate safeguards to ensure your data remains protected in accordance with this policy and applicable data protection laws.

10. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to legal retention requirements)
• The right to withdraw consent at any time
• The right to object to processing based on legitimate interest
• The right to data portability

To exercise any of these rights, please contact us using the details provided in Section 12 below.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or Site functionality. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights or have concerns about how your data is handled, please contact us:

This privacy policy is provided for informational purposes and should be reviewed by qualified legal counsel before being relied upon as a legal document. INA GAROW recommends obtaining independent legal advice to ensure compliance with all applicable data protection laws and regulations.